Terms & Conditions

1. General Information

1.1 ESSENYX is a business specializing in custom-made skincare products crafted fresh upon order.
1.2 By using our website or purchasing our products, you agree to these Terms and Conditions in full. If you do not agree, you must discontinue use of our website immediately.

2. Product Information

2.1 All products are made fresh upon order to ensure optimal quality.
2.2 Products are packaged in mist or serum bottles without additional carton coverings.
2.3 We ensure that all products are in perfect working condition before they leave our manufacturing area.

3. Orders and Payments

3.1 Order Confirmation:

• Once you place an order, you will receive a confirmation via email or SMS with the details of your purchase.

3.2 Payment Methods:

• We accept payments via cash-on-delivery (COD) or CliQ, a money transfer service in Jordan.

• For CliQ payments, customers must provide proof of payment (e.g., transaction confirmation) before the order is processed.

3.3 Order Processing:

• Orders will only be processed after payment is confirmed (for CliQ) or upon delivery (for COD).

3.4 Cancellation Policy:

• Orders cannot be canceled once they have been processed, as products are made fresh upon order.

4. Delivery and Inspection

4.1 Delivery Process:

• Products will be delivered to the address provided during checkout.

• Customers are responsible for ensuring the accuracy of their delivery details.

4.2 Inspection Upon Delivery:

• Customers must inspect their products at the time of delivery to confirm they are free from damage and match their order.

• Any issues must be reported immediately to the delivery personnel before accepting the product.

4.3 Acceptance of Products:

• Once the product is inspected and accepted by the customer, all sales are considered final.

5. Refunds and Returns

5.1 Due to the nature of our products being made upon order:

• We do not accept returns or issue refunds under any circumstances.
  5.2 Refunds will only be issued if:

• The product was damaged during delivery.

• The incorrect item was delivered.
  5.3 To qualify for a refund:

• The issue must be reported immediately upon receipt.

• Photos of the damaged or incorrect product must be submitted within 30 minutes of delivery.

6. Use of Website

6.1 By using our website, you agree not to:

• Engage in any unlawful activities while using our site.

• Attempt to gain unauthorized access to any part of the site or its systems.

• Use any automated tools (e.g., bots) to interact with our website.

6.2 We reserve the right to restrict or terminate access to our website if we suspect any misuse.

7. Intellectual Property

7.1 All content on our website, including text, images, logos, and designs, is the intellectual property of ESSENYX unless otherwise stated.
7.2 You may not reproduce, distribute, or use any content from our website without prior written consent.

8. Limitation of Liability

8.1 ESSENYX is not liable for:

• Delays in delivery caused by third-party couriers.

• Adverse reactions resulting from improper use of our products.
  8.2 Our liability is limited to the value of the product purchased.

9. Privacy Policy

Your use of our website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Jordan.

11. Changes to Terms and Conditions

We reserve the right to update these Terms and Conditions at any time without prior notice. Changes will take effect immediately upon posting on this page.