Privacy Policy

Last Updated On: 16-Feb-2025
Effective Date: 17-Feb-2025

This Privacy Policy describes the policies of ESSENYX, Amman, Jordan, email: care@essenyx.com (referred to as “we,” “our,” or “us”) on the collection, use, and disclosure of your information when you use our website (https://essenyx.com) (the “Service”). By accessing or using the Service, you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not agree with this policy, please do not access or use the Service.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. If we make significant changes, we will notify you via email or through a notice on the Service. Changes will take effect 30 days after posting. We recommend reviewing this page periodically for updates.

Information We Collect
We collect and process the following personal information about you:

Personal Information: Name, email address, phone number (mobile), physical address, work address.

Technical Information: IP address, browser type/version, device information, operating system.

Behavioral Information: Interactions with our website (e.g., pages visited, links clicked).

Payment Information: Transaction details when processing payments (e.g., billing data).

How We Collect Your Information
We collect your information in the following ways:

Directly from You: When you fill out forms on our website (e.g., registration forms) or provide feedback.

Automatically: Through cookies and tracking technologies when you interact with our website.

From Third Parties: Public sources or analytics providers like Google Analytics and Meta Pixel.

How We Use Your Information
We use your personal information for the following purposes:

To provide and improve our services (legal basis: performance of a contract).

To process payments and manage orders (legal basis: performance of a contract).

For marketing and promotional communications (legal basis: consent).

To personalize content and ads using tools like Meta Pixel (legal basis: consent).

To analyze website usage for optimization purposes (legal basis: legitimate interest).

To enforce our Terms & Conditions or resolve disputes (legal basis: legitimate interest/legal obligation).

To comply with legal obligations or respond to lawful requests from authorities (legal basis: legal obligation).

If we need to process your data for purposes not listed above, we will request explicit consent before proceeding.

Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and serve personalized content and ads. These include:

Strictly Necessary Cookies: Essential for website functionality.

Analytics Cookies: To understand user behavior on our site (e.g., Google Analytics).

Marketing Cookies: For targeted advertising campaigns using tools like Meta Pixel.

You can manage your cookie preferences through our [Cookie Banner] or [Cookie Policy]. You may also opt out of tracking by adjusting your browser settings or disabling cookies.

For more details on how we use cookies, please refer to our Cookie Policy.

How We Share Your Information
We do not sell your personal information to third parties. However, we may share your data under the following circumstances:

With Service Providers:

Ad platforms like Meta Platforms Ireland Ltd. for targeted advertising.

Analytics providers like Google Analytics to analyze website traffic.

For Legal Compliance:

To comply with applicable laws or respond to valid legal requests.

In Business Transfers:

If our company is acquired or merged with another entity.

All third parties are required to process your data only for specified purposes and under strict confidentiality agreements.

Meta Pixel Usage
We use Meta Pixel to track user interactions on our website for targeted advertising on platforms like Facebook and Instagram. This tool collects information such as IP addresses, browser types, and on-site behavior.

Meta Platforms Ireland Ltd., which operates Meta Pixel, may transfer data outside the EEA under safeguards such as Standard Contractual Clauses or adequacy decisions approved by the European Commission.

You can opt out of Meta Pixel tracking through our Cookie Banner by rejecting marketing cookies or using tools like [Your Online Choices].

Retention of Your Information
We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. Retention periods include:

Account-related data: Retained until account deletion or inactivity for 2 years.

Marketing data: Retained until you withdraw consent.

Transactional data: Retained for 7 years for tax/legal compliance.

Residual anonymized data may be retained indefinitely for research or statistical purposes.

Your Rights
Depending on applicable laws (e.g., GDPR), you have the following rights regarding your personal data:

Right to access your data.

Right to rectify inaccurate data.

Right to erase your data (“right to be forgotten”).

Right to restrict processing.

Right to object to processing (e.g., direct marketing).

Right to data portability.

Right to withdraw consent at any time.

Right to lodge a complaint with a supervisory authority.

To exercise these rights, email us at care@essenyx.com.

International Data Transfers
If we transfer your personal information outside the EEA or other regions with strict data protection laws, we will ensure it is protected through measures such as Standard Contractual Clauses or adequacy decisions recognized by regulatory authorities.

Security Measures
We implement reasonable technical and organizational measures to secure your personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet is completely secure; therefore, we cannot guarantee absolute security.

Third-Party Links
Our Service may contain links to third-party websites that are not operated by us. We are not responsible for their privacy practices and encourage you to review their privacy policies before interacting with them.

Grievance Officer / Data Protection Officer (DPO)
If you have questions about this Privacy Policy or concerns about how we process your personal information, please contact our Grievance Officer/Data Protection Officer at:

ESSENYX
Amman 08005, Jordan
Email: care@essenyx.com

We will respond promptly in accordance with applicable laws.